Respect

I've been going over customer comments from 2004 in preparation for next week's 2005 Dream event.  I have included my favourite comments/complaints:

"Great service, but there's no such thing as perfect! You can do better!!!" - Twat!

"First she did not want to do the survey, she said I'm really dissatisfied but do not have time to do a survey.  Then I tried to convince her to do a survey because that would be easier for us to know why she is not happy.  She was OK with that.  When I asked her the first question, she said she could not answer this because she could never get through. And she had no time anyway.  I asked her if she wanted someone to contact her about this, and she said no.  I asked her if we could contact her in the future about ****the company**** and she said I should speak to her technical person, the one who put me through." - What do you want me to do about it?

"I find this question a senseless one.  The only person who could give me this answer was someone the calibre of **name removed**.  I can not speak highly enough of ***name removed***.  You should all take a leaf out of his book"  - Noted

UK done, Germany, France and Italy to go...