Terms & Conditions

Companies like to word their contracts in such a way that it confuses the customer and benefits them. British Airways are a fan of this practice and finding out whether you are entitled to a refund as per their Terms & Conditions is a tricky one which has one them the Golden Bull award!

"CHARGES FOR CHANGES AND CANCELLATIONS
NOTE – CANCELLATIONS – BEFORE DEPARTURE FARE IS REFUNDABLE. IF COMBINING A NON-REFUNDABLE FARE WITH A REFUNDABLE FARE ONLY THE Y/C/J-CLASS HALF RETURN AMOUNT CAN BE REFUNDED. AFTER DEPARTURE FARE IS REFUNDABLE. IF COMBINING A NON-REFUNDABLE FARE WITH A REFUNDABLE FARE REFUND THE DIFFERENCE /IF ANY/BETWEEN THE FARE PAID AND THE APPLICABLE NORMAL BA ONEWAY FARE."